![]() First hint: Take nothing for granted Deadlines are a fact of life. Since they’re immutable, you’re often judged by your ability to meet them, especially when they’re so tight as to seem nigh impossible. But here’s the thing: They’re not always immutable. Your job is to determine when they are vs. when they’re not, and make the distinction work for you. That’s why this article isn’t called “Meeting Deadlines.” It’s called “Managing Deadlines.” Get the lay of the land The instant you’re handed an assignment, you need to learn its deadline. Even that can’t be taken for granted. A deadline may not be stated until you ask for it. So ask for it. Otherwise, you might be considered late/deemed to have missed the deadline, when you thought you were fine. And that would be your fault. It’s incumbent upon you, the presumptive deadline-meeter, to know what your deadline was in the first place. Sometimes, you might argue, this can get murky. Your client/assigner may not have a deadline, when you ask. You might call it murkiness; we call it an opportunity. This allows you to consider your schedule/workload, and then suggest a deadline that works for you, including a reasonable cushion/contingency so you can nail the project at what you consider an optimum pace. All you had to do was ask. A word about “ASAP” How many times have you been told to do something ASAP? We’ve lost count of the requests. Thing is, we’ve never, ever turned around a project “ASAP.” Wanna know why? We consider “ASAP” to be undefined, kind of like division by zero. “As soon as possible.” What does that mean? What’s “possible”? Indeed, what’s “possible” for you vs. what’s “possible” for someone else? What’s “possible” given your current workload? What’s “possible” without the addition of a hefty rush fee? We’re very polite about this. We need to be, because 1) the term “ASAP” pervades the business vernacular, and 2) we certainly don’t want to piss off our clients. But we will always press for a real, stated, date-and-time deadline when we’re asked to turn something “ASAP.” Incidentally, this forces the client to really think through when they would actually need something done—which is tacit proof that they never did when they’d first uttered that dreaded acronym. When to push back Clearly, there are times when a deadline is simply impossible. (“No, we can’t write you that 300-page book by Friday.”) More often, however, the distinction is subtler. That’s when it’s time to bargain. But here’s the important thing: If you want more time to turn around a job, it’s essential that you ask for that extra time when you’re first handed the assignment. That bears repeating. So here goes: If you want more time to turn around a job, it’s essential that you ask for that extra time when you’re first handed the assignment. If you ask/bargain/cajole for the extra day/days/whatever up front, you come across as someone who has a well-appointed schedule already, and also someone professional enough to look ahead and able to head off any potential conflicts or problems well in advance. All of that reflects very nicely on you. Compare that to the alternate version—in which, two hours before the deadline (i.e., when the client expects to receive your work), you call them and beg for more time; read: “Because you screwed up.” The difference between these two scenarios could not be more stark: In the former, you’re a consummate professional. In the latter, you’re a lazy college student. So if you’re nervous about bargaining for more time when you’re handed a deadline, just think of how career-killing it can be to broach the topic later. Intimacy is power The more you know about your client, the better you’ll be prepared to negotiate when deadlines arise. Just as in your business, some things are more urgent for the client than others, and the more you know about the details of your client’s business, the better feel you’ll have for those assignments that may have more of a cushion than others. If you’re just an order-taker, you’ll never know. When it’s carved in stone Hell, even the I.R.S. can offer extensions, but in the real world of business, there are certainly deadlines that simply can’t be changed. If that’s the case, the first advice we would give is to pace yourself. When that’s still too much, it’s time to get help. But bear in mind that everything we’ve discussed above applies to others you might recruit to assist you: If you wait until the last minute, then they won’t be able to help you either. Got a deadline looming and need help? Contact us and we’ll be happy to let you know how much assistance we can offer.
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![]() Tricks for cutting dead wood Sometimes, you’re forced to be succinct. Take a 60-second radio spot. You’re not allowed to make it 61 seconds. So it’s only when you’re under extreme constraints that you should shoot for brevity, right? Wrong, wrong, wrong. Economy of communication is perhaps the one rule we consider sacrosanct. And it applies to every medium in existence. Let’s talk about that a little bit in this purposely brief article. Nits to pick Here’s something that drives us absolutely bonkers: It’s when clients ask us to “add some hype” to something, devoid of any new or actionable input. Why would you even want to do that? The one-word (!) answer that leaps to mind is “insecurity.” We hold academia accountable for this, and it starts in grade school. You’re never rewarded for keeping it short; to the contrary, if your work isn’t “thick enough,” you’re penalized—and tortuous turns of tautology are revered. As if they’re any good. Don’t believe us? Read an article from any peer-reviewed journal. You’ll not only glaze over before Sentence 2, you’ll concurrently lose the thread, have no idea what’s being discussed, and certainly come away uninterested. And that’s tragic. One of the trickiest assignments we were handed was when the business school of an Ivy League university approached us to transform some of their scientific papers into blog posts for the general public. These things were nigh incomprehensible; honestly, what does “effect the affect” mean? We did a good job on these, and everyone was surprised at how engaging the final product was. If only the academics behind the great ideas and groundbreaking research knew how to speak in what most of us consider to be English! Broad-based application As we’d noted above, and if you’ll excuse the Lexus reference, the relentless pursuit of concision finds its expression in virtually every medium. It’s de rigueur in all forms of writing, from ad copy to business correspondence (Do you really want to waste that executive’s time by writing “Here is a recapitulation of our phone conversation from yesterday including key takeaways and salient points,” when “Here’s a recap of our call” will suffice?). Interestingly, its application transcends the written word. Ask any designer about the seemingly simple concept of “white space.” Chances are, you’ll get an earful. How do you do it? The surprising thing about cutting dead wood is that it’s hard. Especially if it’s your own writing. Which, of course, points up an organic solution: Find someone else to do it for you. They won’t be trapped in your voice, or married to your words. Their external perspective will help them immensely. If you’re forced to do it yourself, try reading the material aloud. It’ll feel clunky. Find, and underline, all the words and phrases that repeat or bog you down. Save each version as you whittle it away. This way, in case you cut too much, you can easily revert to the previous version. More importantly, this frees you psychologically from the worry of cutting too much as you go. It makes you a better editor. Are there exceptions to this rule? Yes there are. One of the reasons we’re such big proponents of rules like this (in our New York ad-agency days, we were known as “The Grammar Police”) is that when you know them inside-out, then you can creatively break them. Here’s one example we’ll leave you with: The run-on sentence. When we read text, we tend to subvocalize. That is, we don’t read out loud, but we read out loud in our mind and listen to our own voice as we do. Knowing this, you can use it to your advantage. Sometimes, you’ll want to leave the reader winded and out of breath, and if you don’t even give them the time, the comma, the semicolon, or the period to do so, you’ll have succeeded in a slyly subtle way. Need help? Of course we do this stuff all the time. As we’d mentioned, it’s not easy. If you have a big need to make short work of that next ad, website, presentation—whatever—just contact us. We’d be delighted to help you. In short order. |
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