​If you’re reading this, you’re targeting executives as part of your business. Read on. And learn. 
 
We were once directing a young video editor, in a Zoom call, about how to approach a project we’d handed him: a script for an exec-focused video. Our client wanted to be on this call, too, and kept mentioning that we wanted to be at “C-level.” 
 
We saw the look on this kid’s face. And quickly realized: 
 
Oh my goodness. He thinks our client is saying “sea-level.”
 
We were right. He couldn’t figure out what the video had to do with being submerged in the ocean. 
 
Once we explained it to him--“C”-level and not “sea”-level—he understood his marching orders better, and went on to deliver a perfectly good video for us. 
 
But back to your challenge: Marketing to executives with purchasing power. 
 
Sure, we can embrace some basic tenets here. This isn’t about flashy images or breathless claims. The tone should befit the audience. 
 
And of course you want to convey the value of what you’re offering, whether it’s a product or a service. Those are fairly given. 
 
But here’s what isn’t: 
 
We recently produced a marketing piece for a client of ours which was showcased on a global media platform (can you tell we’re being cagey here? we need to be). This piece we created was exposed to literally billions of people. 
 
Checking the metrics on it after it had been published a while, we saw that it had garnered just 300 views. 
 
Failure? 
 
Nope. Success. Deeper diving showed that it had reached exactly whom we’d wanted it to. Execs. 
 
In other words: This is a small audience.
 
Remember the quote “Speak to the target. Let the others listen”? It certainly applies here. 
 
Unlike mass-market approaches, this is not a quantity game. It’s a quality game. And here we’ve learned, from some of our incredibly astute clients, some interesting, if counterintuitive, tips: 

• Call ‘em out directly. We’ve penned YouTube descriptions, for example, which start out with: “Attention: C-suite executives. In this video…” Why bury the lead? Why make them wait to see if this is for them? Help them along. 

 

• Speak their language. This certainly isn’t counterintuitive, but it requires good research and attention to detail. Take verbatim notes (or record the call) when you treat with other executives. Pick up, and use, the exact words they use. This is where we’ve learned phrases such as “operating leverage” and “scalable capacity.” 

 
So if that executive leader is looking to advance their strategic roadmap via automated decisioning, you’d better 1) know it, and 2) say it. 
 
This is a very subtle and nuanced challenge, that you shouldn’t entrust to a junior writer or AI. The stakes are high, and you’ve only got one chance to get it right. 
 
Need help? Contact us. We work on these kinds of projects—sorry, “initiatives”—all the time. 

​Here at Copel Communications, we recently completed the sixth revision of a project we were working on for a client. And boy was it fun!
 
No. We are not being sarcastic. We’re serious as a heart attack here. 
 
So what gives? And how can this be the basis for an article? More to the point, what can you take away from this story? How can it make you more productive? Happier? 
 
Once the bones are in place…
 
We can’t tell you too many details about the project itself, because it’s confidential/protected by NDA. But we can say that it was an internal written piece, very important, that would be shared across the organization, and eventually re-jiggered into a prospect-facing piece, to help drive sales. 
 
So it was a very important document. And our client was understandably maniacal about the thing, sending us change after change after change. It was a real revisions hamster-wheel. 
 
But by the fifth round, the client had run out of new ideas and tweaks. The ideas, the tenets of the piece, were fixed. The bones were in place. 
 
And so it was our turn to create Draft Six. 
 
And yes, it was actually fun.
 
Why? 
 
In praise of polishing
 
At this point, since the facts of the content were locked, Draft Six became an entirely stylistic challenge. It was 100-percent “polish this document.” We didn’t have to worry about getting new material tossed out wholesale by the client because new quirks and features had crept in. In other words, we could happily roll up our sleeves, and dive into making the English better.
 
(Did you know that Google will ding your website if you use AI-generated copy? As a prime purveyor of AI, Google can recognize it better than anyone, and since their goal is to serve their users with trustworthy content, they seek out human-written material, vs. stuff that had been created by clicking the “Generate” button.) 
 
As you might’ve guessed by now, we certainly didn’t use ChatGPT to “polish” this document. We had the luxury of reading passages aloud, consulting a thesaurus, testing out different sentence structures and phrasing, and getting to the point where it was so tight that it squeaked. 
 
It wasn’t hard. It was gratifying. It was like scratching an itch. And the piece just got better and better, the more we polished it. 
 
Mind you, we didn’t spend a week on what we just described. Creating Draft Six only took us an hour or two. But boy did it come out great, and the client was delighted, and to this day, that piece is doing its job, ably. 
 
The reason we tell this story is that it doesn’t just apply to this arcane document that we were working on, here at Copel Communications. It pertains to everything that you create, in your business, too. 
 
There’s always going to be the ideation phase. Then the creation phase, based on the vetted ideas. 
 
But too many people overlook the final polishing phase, which is when that piece really comes to life and shines. This is true for web pages, for product designs, for graphical layouts, for sales plans, you name it. 
 
The key here is recognizing the inflection point when the initial creation ends, and the polishing begins. Once you can spot it, you’ll be liberated to apply the best possible polish to whatever it is you’ve been working on, without that looming dread of “Oh, this will just get tossed because new input for Version 7 is on its way.” 
 
So enjoy your time in the black hole, with your email and text notifications disabled, as you polish away, knowing that you’ll emerge with a gem in your hand. 
 
Need some help ideating, creating, or polishing that next project? Contact us. We’d be delighted to help. 

​In case you were unaware, here at Copel Communications, we alternate our blog articles between those directed toward business owners/consultants (at the top of the month), and our “creatives” audiences of ad agencies and other creative folk (at mid-month). 
 
This article is one of the latter. 
 
And it begins with a story. A colleague called us up not long ago, bemoaning the fact that her creative agency (we’re obfuscating/anonymizing here) had seen a sudden drop in business, since all of her clients were switching to AI for their creative work. To say she was unhappy was an understatement; there was a distinct edge of panic in her voice. 
 
But was she right? 
 
And how does this story relate to you, and your business? Are the ubiquitous doom-and-gloom headlines correct? And what the heck is an “Upwork moment,” which we’d teased in the headline? 
 
Let’s unpack this part-by-part. 
 
They’re going where?
 
A little more (fudged/anonymized) info about this colleague of ours. Her creative agency serves big you-know-them national brands. They’ve entrusted her and her great staff, for years, to deliver beautiful hand-crafted creative which elevates these brands to their respective audiences. Collectively, there’s billions of dollars of brand equity at stake here. 
 
Now ask yourself an obvious question: 
 
Are these huge brands suddenly asking ChatGPT to do the same thing for them? 
 
Yeah, we’re laughing, too. 
 
These huge brands know that ChatGPT can’t come close when it comes to quality. They also know that ChatGPT (or any other widget of its ilk) treads in very murky waters when it comes to copyright clearance. 
 
Do you honestly think that they’d risk their billion-dollar brands on that? Do you think that they would dump our colleague and her team, in order to get such sketchy and legally-questionable content… merely to save a few bucks? You think they don’t have “a few bucks”? 
 
Or is the answer perhaps far more mundane? 
 
Spoiler alert: It is. 
 
As we’d told our colleague: “This isn’t AI. It’s just a downturn. A basic dip in your business, wherein a few accounts happen to be slow at the exact same time.” 
 
You could hear her sigh of relief. “Oh,” she said. “That, I can deal with.” It was, in short, familiar territory. Solve-able via old-school tricks like shaking the trees and good old-fashioned business development or biz-dev. 
 
Beware the ostrich
 
Does this mean that AI isn’t a threat, or at least a factor? Get your head out of the sand. It’s a real thing. But then again, so was Google. So was the internet. We’re still breathing. The world didn’t end. The sky didn’t fall. 
 
Which brings us back to our “Upwork moment.” Several years ago, back around 2013, Upwork and other gig-economy platforms, such as Fiverr, burst onto the scene. Many people predicted that they would rob us of all our work and that we here at Copel Communications would promptly go out of business. 
 
We’re still breathing. The sky is still blue above us. 
 
But Upwork and Fiverr are still here and thriving. So what gives? 
 
As it turns out, Upwork was a really great find for businesses who, say, wanted dirt-cheap copywriting and didn’t care too much about the quality. So if you wanted to hire a writer from India who would create a 2,000-word blog for 15 bucks, Upwork was a godsend. 
 
This did not put us out of business. All it did was to better delineate various strata of clients and providers—and we don’t interact with either of them. Our work is higher-end than that, and our clients are, too. If you’ve read this far into this article, 1) thanks, and 2) you’re likely in the same watertight boat. 
 
Which gets back to AI. Sure, there are tons of people, worldwide, for whom AI/ChatGPT-generated content is good enough, and you certainly can’t beat the price. That is, free. 
 
For them, it’s a godsend. For us—and for you, and for our now-breathing-again colleague—it’s just another way the rest of the landscape is evolving around us. 
 
The sky ain’t falling tomorrow, either. 
 
Have a comment? Leave it in the comments below, or feel free to contact us directly. 

Wait. What? SEO for YouTube? Is that even a thing? 
 
Here at Copel Communications, we are not SEO gurus. But fortunately, some of our clients are. So we learn a lot. And when it’s prudent and discreet to do so, we’ll share some of the love. Hence this article. 
 
Short takeaway/spoiler: You can, and should, max out the SEO for your YouTube videos. In this article, we’ll discuss how. 
 
But first, the genesis of this story. 
 
As we’d noted above, this comes to us from an actual client assignment which, as we write this, is ongoing; they have tons of YouTube videos (most of which, incidentally, we also scripted). 
 
The challenge, as our client made clear, was to drive more search-query traffic to this huge repository of videos, spread across multiple playlists on our client’s YouTube channel. 
 
But how? 
 
There are two parts to this. Both are basic, yet nuanced. They are: 
 
1. The actual title of the video. 
2. The YouTube description of the video
 
Let’s review each. 
 
1. The title
 
We’re talking B2B videos here. So you might have an existing video about a product or service that you offer to prospects. And what’s its title? Sure, it’s something like “Our Great Product.” 
 
You must understand that there’s the real world, and then there’s the SEO world. In the real world, populated solely by humans, “Our Great Product” is a perfectly good title. It tells people what the video is about. Simple. No clutter. Great. 
 
But in SEO World, it’s unfortunately insufficient. You want to “think backward” from what someone who would ultimately want that product or service would be searching on in, say, Google (or in AI; more on that in a minute). 
 
So if your Great Product solves Challenge X for, say, logistics executives, you might want to revise and expand the title accordingly: “Challenge-X-Solving Product for Logistics Executives Seeking Productivity Gains.” 
 
Not terribly exciting in the real world, but a step forward in SEO Land. 
 
But wait. That new title is pretty darned long. Aren’t there limits on this, imposed by, say, YouTube? 
 
There sure are. Titles max out at 100 characters, including spaces. The one we just noted above was only 66. So there’s room to play. 
 
Often, depending on the viewing device (desktop or laptop browser, tablet, or phone), that title will get truncated and lopped off with just an ellipsis (three dots or “. . .”) after the first few words. Meaning, the first few words are the most important. Because those are the ones that will stick. So factor that into your re-naming. Put the most important stuff first.
 
It's not the real world. Sure, humans will read this stuff, too, but they’re only part of the audience. The rest is web crawlers, spiders, and all the algorithms that the search engines employ to serve up results which hopefully include your video. 
 
Now that you know about 1. The Title, let’s proceed to 
 
2. The description
 
Clearly, this is much longer than the title, but some of the same rules apply. Stuff will get cut off before you see the clickable “…more” to reveal the rest of the copy; a quick test on our desktop browser clipped it off at around 60 words. 
 
The max is 5,000 characters (not words), which can include links, text, and hashtags. 
 
That’s a lot of copy. It’s almost like a blog. About 1,000 words. 
 
Again, you want to fill this with info that your human searchers are searching for (what problems will the product or service showcased in your video solve?), as well as what the web crawlers want to find. For our recent project, these videos often offered solutions that helped with numerous arcane technology platforms, so we included bullet lists of those platforms in the description. 
 
The search engines like stuff like that. 
 
Know what they don’t like? Verbatim copy stolen from your website; they’ll ding you for that. So you want original copy. 
 
And you want it written by a human. All the search engines can spot AI-written copy from a mile away (as can we), and they’ll ding you for it. 
 
Which gets back to AI-based search vs. classic Google search. The landscape is still shaking out as we write this; even the term AEO (“ask engine optimization”) may not have legs. But what we’re seeing already is a refreshing overlap of what makes for good SEO content vs. AEO content. If you can nail the SEO side, the AEO side will likely catch up. 
 
Bottom line: Depending on the number of YouTube videos you already have posted, this could be a quick or long-term retrofitting assignment. And it should definitely shape your efforts for future videos; write the new titles and YouTube descriptions at the same time that you write the scripts. It will save you time and effort. 
 
Need help with any of this stuff? Contact us. We’d be delighted to help. 

​Do not get us wrong. We are not luddites here at Copel Communications! We love shiny new tech. 
 
We use AI a lot, too. 
 
So don’t think that this article—about yanking the plug on Apple Intelligence—is about some kind of irrational fear of technology. 
 
Nope. It’s far simpler than that. 
 
It’s about helping our clients to make money. 
 
Wait, what?? Apple Intelligence stands in the way of that?
 
A solution in search of a problem
 
The comedian John Mulaney once compared his aging body to the iPhone: each year it looks the same, but it just gets worse. LOL! 
 
We’ve been on Apple tech since the very first generation of Macs, so we have a well-entrenched more-love-than-hate relationship with the folks in Cupertino. But Apple Intelligence crossed a new threshold for us. 
 
Sure, you’ve seen all of the “ingenious” new features that Apple will foist on you, every single year, with every new OS update, whether it’s for your Mac, your iPhone, whatever. Each one purports to be the greatest thing ever—which is a tacit admission that the very thing it’s replacing, which had been identically hyped at its outset… wasn’t. 
 
Fine. It’s easy for us to throw stones, and we’re well aware of Theodore Roosevelt’s famous “Man in the arena” quote (the important part: “It’s not the critic who counts”). And besides, every time Apple rolls out a controversial feature, it typically back-pedals with a new slider whereby you can disable it. Liquid Glass, anyone? 
 
You certainly remember--remember? it’s still ongoing—all the hype around Apple’s version of AI. It was so special that it wasn’t just AI, i.e., artificial intelligence. Oh no. The “A” now stood for “Apple.” Apple Intelligence. Capitalized. 
 
It would solve everything in your life. 
 
Until it didn’t. 
 
The last straw
 
As we’ve taken pains to make clear: We’re not afraid of technology. When Apple Intelligence rolled out, and even as it got updates and bug fixes, we stuck with it, waiting (and wondering) for it to help us in our daily lives. 
 
Until it tried to answer emails and text messages on our behalf.
 
Woah. Stop the presses. It’s one thing to suggest some verbiage. It’s another to insert it into a reply by default, whereby our accidentally depressing the spacebar would constitute “Send.” 
 
A client asked us a question. We were about to give them a well-considered and nuanced answer, with a few factors to consider. 
 
And there’s Apple Intelligence, replying to our client with “Sounds great! I agree!” 
 
Fortunately, we caught this before any damage was done. 
 
Here at Copel Communications, clients pay us for our intelligence. The real kind. Not the over-hyped artificial kind. 
 
Hence the illustration for this article. We effectively rocketed our way to System Prefs to disable this hallucinogenic digital sidekick. 
 
Should you? Your choice. 
 
But now you know where we stand. And should you contact us, you also know that you’ll get a real reply, from a real sentient human. 

​Question: As the year draws to a close, are you merely older… or wiser? 
 
Not to flatter ourselves, but we think we can help with the latter. That’s because it’s time for our year-end round-up—an annual tradition here at Copel Communications —of our top posts for creatives like you. 
 
Catch the ones you’d missed. Or revisit those that helped. Enjoy! 

• How to keep your business videos on the rails—and on budget.  There’s a technique, developed in Hollywood, which will actually make the production of your B2B videos go faster, easier, and cheaper. Check it out. 

 

• What are website “pilot pages”? And why should you use them? Be efficient. Be frugal. Adopt best practice. And learn just what the heck “pilot pages” are, and why they’re an essential step in your next website or site re-brand. 

 

• Where do you draw the line, literally, with creative direction? When should you purposely create low-quality input and/or downplay the quality of the input itself? This is a fine line to walk, both literally and figuratively—but it can yield stellar results from other creatives who work for you. 

 

• How do you get good creative input from non-creative types? If for no other reason, click on this article to see the awesome AI-generated “nerd” we created for its illustration! LOL! Seriously, though: Great tips in this article, too. 

 

• When will real intelligence serve you better than the artificial kind? If AI makes things easy, isn’t it better for challenges like marketing taglines? Well… no. Read a true (anonymized) client story here, and grab some useful takeaways for your business, too. 

 

• How can you update your brand, yet keep it familiar? It’s a paradoxical challenge: Update your brand, keep it from going stale, yet keep it familiar, too. But how? Get the guidelines and guardrails you need, right here. 

 

• One blog is worse than none. Really! Even if you’re not a marketing guru, you don’t want to shoot yourself in the foot. Ready to cringe? Read this true story about a supposed marketing guru who did just that! Yikes! 

 

• The biggest shifts in book publishing since Gutenberg. You want your exciting new manuscript to be picked up by one of those famous New York publishing houses… or do you? You might be quite shocked to learn about the new reality of book publishing. Get it, quickly, right here. 

 

• We made a Gantt chart in Word! (And so can you.) Talk about counterintuitive: Here’s a way to make a Gantt chart not only in Word… but in reverse! Trust us: This will make you look like a hero to your client or boss. 

 

• How to live with a ghost (writer). There is a very specific way to structure your relationship with the ghost writer or copy-editor you choose to develop your thought-leading book. But what is it? You might be pleasantly surprised to find out what it is. So find out here. 

 

• What we’re thankful for, 2025 edition. It’s become an annual tradition here at Copel Communications, dating back over a decade. And we haven’t run out of things—or more importantly, people—to thank. Sit back and enjoy this one; it will inspire you to appreciate others in your life, even more. 

 
Well, that’s all for this year. Have a suggestion for a post for next year? Contact us. We’d love to hear from you! 

Intrigued? 
 
“ChatGPT doesn’t wear shoes?” Has Copel Communications completely lost its few remaining brain cells? 
 
Not yet. Stay with us on this. And learn how—no kidding—this observation can help your business make more money. 
 
Here’s a dirty little secret. While we specialize in marketing here at Copel Comms, we’re really “closet salespeople.” Think of the playwright who shudders at the prospect of getting on stage… but is completely comfortable writing a powerful speech for the play’s leading man to deliver. That’s us. 
 
Okay. Shoes? ChatGPT? Is there a thread anywhere in this story forthcoming? 
 
Sure there is. As we’d said, stay with us. 
 
ChatGPT, and all of the generative large-language-model AI platforms of its ilk, have really changed the way that people sell. The way that you can sell. And, upstream of that, the way you market. 
 
Shortly after it appeared on the scene, ChatGPT basically torpedoed email-based marketing and outreach—and thus the sales that those were supposed to generate. The reason is simple: It used to be that only reasonably intelligent English speakers could create grammatically correct outreach notes. ChatGPT eliminated that requirement. 
 
Since its advent, every mouth-breather who can click a “Generate” button has been able to churn out grammatically flawless… spam. 
 
Yep. Spam. 
 
The ISPs quickly clamped down on this. The spam filters got tighter. Even now, Google (in a related story) is tweaking its algorithms to filter out AI-generated content. 
 
But ChatGPT is old news. The platform debuted during the pandemic, for goodness’ sakes. 
 
The “old news” aspect of this story is good news for our clients and businesses like yours. We’re seeing an uptick in the effectiveness of email outreach again. Isn’t that nice? 
 
And, just like in the old days, quality matters. Remember the ol’ “three-legged stool” of email marketing? It consisted of the quality of: 

• Your list 
• Your offer 
• Your email which presents the offer

 
Guess what? That’s true again. 
 
Which gets to shoes. Specifically, “shoe leather.” We’re talking about the old days, when salespeople would “pound the pavement,” going from business to business, to the point where they would wear holes in the leather soles of their shoes. Hence “shoe leather.” 
 
ChatGPT does not wear shoes. It doesn’t understand how you can (and perhaps should) “pound the pavement” to actually generate sales. 
 
Example: We recently penned an email (is that a mixed metaphor? We actually used a keyboard) for a client of ours, directed toward their current clients, introducing a referral program for their services. 
 
Per best practice, the offer was “two-sided”: “Refer a client to us, and they’ll get a massive discount on our services. And you’ll get an Amazon gift card. Everyone wins!” 
 
So. It was a matter of taking this good offer (Leg 2), turning it into a compelling message (Leg 3), and sending it out to our client’s list of existing customers (Leg 1). 
 
Another dirty little secret: The client’s list of clients was small enough that no automation was needed. So “Dear [First Name]” was typed in as “Dear Linda,” and so on. 
 
Sure, it was old-fashioned manual labor. But it was effective. Proving that pounding the pavement, in its modern iteration, can still yield sales. 
 
And proving that ChatGPT doesn’t wear shoes. 
 
Need help with a marketing challenge? Contact us. We’d be delighted to help! 

This is a true story. As usual, we’ll blur the details for privacy, but you’ll get the important take-aways for your business. 
 
We were on a Zoom call recently with a client, brainstorming ideas for updating their tagline. The tagline was basically a message to prospects, saying, “Use this service, and you’ll be better at doing XYZ.” 
 
During the call, the client asked, “Hey, why don’t we use the word ‘turbocharge’?” 
 
“Sure. Try it.” 
 
And so: 
 
“Use this service to turbocharge your ability to XYZ.”
 
Hmmm. 
 
Here’s the thing. This service has nothing to do with turbocharging. It’s a B2B play, not an automotive one. In the land of taglines, where you typically only have less than a dozen words to get your point across, you can’t be off one bit. 
 
And now comes the lesson of this article. Ready? 
 
At this point, our instinct was to start brainstorming other ways to update this tagline. Starting with the customers’ needs, and layering in what this company really specialized at, and how they did it. 
 
That should seem straightforward to you, especially if you’ve ever read any of our other articles here at Copel Communications. 
 
But remember: We were on a Zoom call with the client at the time. And so that client said, “Let’s ask ChatGPT.” And they brought up a screen-share, and plugged the “turbocharge” tagline into it, asking ChatGPT for other versions. 
 
(If you see where this story is going already, give yourself some extra points.) 
 
And so ChatGPT dutifully delivered. It spat out a bunch of other options, all with variations on the word “turbocharge.” Things like “energize.” “Electrify.” “Invigorate.” “Supercharge.” Et cetera, et cetera. 
 
Guess what? None of these was any better than the original version. 
 
Of course you know why. Although it wasn’t immediately apparent to our client during the call. It was a classic case of GIGO: the old software programmers’ acronym for “garbage in, garbage out.” ChatGPT assumed that “turbocharge” was a perfectly good prompt, so it ran with it. 
 
Client: “Let’s try ‘amplify.’” 
 
They did. And ChatGPT spat out more of the same. 
 
Having waited patiently during this exercise, we then asked the client specifically what we’d mentioned, in this article, just a few paragraphs ago: 
 
Why don’t we take a different tack? Why don’t we start with the target customers’ needs, and layer in what your company specializes at, and how it does it? 
 
Guess what? And, no—it’s not a case of “Ta-dah! We got something brilliant, instantly.”
 
The “Guess what?” answer is this then took a lot of work.
 
ChatGPT is easy. But in cases like this, it’s just a GIGO vacuum. At least our client could see that it wasn’t delivering useful output. 
 
And so we worked on answering those questions above, because we both knew the answers. At that point, it was a matter of narrowing it down to just a few bullet points and words, and assembling them into a tagline-like sequence that would have a strong cadence and impact. 
 
It went something like this: 
 
Master the art—and science—of performing XYZ to achieve ABC benefit. 
 
Look! “Mastery”! And the subtle art-like touch that comes with this company’s services… not to mention the grounded-in-science methodology. Plus specific business benefits that the company delivers to its clients! Honestly. Do you think that ChatGPT would have figured out any of that on its own? 
 
Of course it couldn’t. That’s not fair to ChatGPT. 
 
Now you can (in fact, we did) feed “Master the art—and science—of performing XYZ to achieve ABC benefit” into ChatGPT and let it try and polish that. But again, it just didn’t come through as well as good old-fashioned elbow grease. 
 
Don’t get us wrong. ChatGPT is a cool tool, and it can be quite useful. But you need to apply it appropriately, and recognize its limitations. It’s like that old adage that if you’re a hammer, you tend to perceive everything in your world as a nail. 
 
Need help with a creative challenge that AI can’t handle? Contact us. We’d be delighted to help.