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Read our best-practice tips and advice

Have you maxxed out your SEO for YouTube?

2/2/2026

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Young businesswoman looking at her computer screen in shock.Great photo by Grok.
Wait. What? SEO for YouTube? Is that even a thing? 
 
Here at Copel Communications, we are not SEO gurus. But fortunately, some of our clients are. So we learn a lot. And when it’s prudent and discreet to do so, we’ll share some of the love. Hence this article. 
 
Short takeaway/spoiler: You can, and should, max out the SEO for your YouTube videos. In this article, we’ll discuss how. 
 
But first, the genesis of this story. 
 
As we’d noted above, this comes to us from an actual client assignment which, as we write this, is ongoing; they have tons of YouTube videos (most of which, incidentally, we also scripted). 
 
The challenge, as our client made clear, was to drive more search-query traffic to this huge repository of videos, spread across multiple playlists on our client’s YouTube channel. 
 
But how? 
 
There are two parts to this. Both are basic, yet nuanced. They are: 
 
1. The actual title of the video. 
2. The YouTube description of the video
 
Let’s review each. 
 
1. The title
 
We’re talking B2B videos here. So you might have an existing video about a product or service that you offer to prospects. And what’s its title? Sure, it’s something like “Our Great Product.” 
 
You must understand that there’s the real world, and then there’s the SEO world. In the real world, populated solely by humans, “Our Great Product” is a perfectly good title. It tells people what the video is about. Simple. No clutter. Great. 
 
But in SEO World, it’s unfortunately insufficient. You want to “think backward” from what someone who would ultimately want that product or service would be searching on in, say, Google (or in AI; more on that in a minute). 
 
So if your Great Product solves Challenge X for, say, logistics executives, you might want to revise and expand the title accordingly: “Challenge-X-Solving Product for Logistics Executives Seeking Productivity Gains.” 
 
Not terribly exciting in the real world, but a step forward in SEO Land. 
 
But wait. That new title is pretty darned long. Aren’t there limits on this, imposed by, say, YouTube? 
 
There sure are. Titles max out at 100 characters, including spaces. The one we just noted above was only 66. So there’s room to play. 
 
Often, depending on the viewing device (desktop or laptop browser, tablet, or phone), that title will get truncated and lopped off with just an ellipsis (three dots or “. . .”) after the first few words. Meaning, the first few words are the most important. Because those are the ones that will stick. So factor that into your re-naming. Put the most important stuff first.
 
It's not the real world. Sure, humans will read this stuff, too, but they’re only part of the audience. The rest is web crawlers, spiders, and all the algorithms that the search engines employ to serve up results which hopefully include your video. 
 
Now that you know about 1. The Title, let’s proceed to 
 
2. The description
 
Clearly, this is much longer than the title, but some of the same rules apply. Stuff will get cut off before you see the clickable “…more” to reveal the rest of the copy; a quick test on our desktop browser clipped it off at around 60 words. 
 
The max is 5,000 characters (not words), which can include links, text, and hashtags. 
 
That’s a lot of copy. It’s almost like a blog. About 1,000 words. 
 
Again, you want to fill this with info that your human searchers are searching for (what problems will the product or service showcased in your video solve?), as well as what the web crawlers want to find. For our recent project, these videos often offered solutions that helped with numerous arcane technology platforms, so we included bullet lists of those platforms in the description. 
 
The search engines like stuff like that. 
 
Know what they don’t like? Verbatim copy stolen from your website; they’ll ding you for that. So you want original copy. 
 
And you want it written by a human. All the search engines can spot AI-written copy from a mile away (as can we), and they’ll ding you for it. 
 
Which gets back to AI-based search vs. classic Google search. The landscape is still shaking out as we write this; even the term AEO (“ask engine optimization”) may not have legs. But what we’re seeing already is a refreshing overlap of what makes for good SEO content vs. AEO content. If you can nail the SEO side, the AEO side will likely catch up. 
 
Bottom line: Depending on the number of YouTube videos you already have posted, this could be a quick or long-term retrofitting assignment. And it should definitely shape your efforts for future videos; write the new titles and YouTube descriptions at the same time that you write the scripts. It will save you time and effort. 
 
Need help with any of this stuff? Contact us. We’d be delighted to help. 

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Why we pulled the plug on Apple Intelligence

1/20/2026

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Screen shot of disabled Apple Intelligence on a MacThe joy of de-selecting.
​Do not get us wrong. We are not luddites here at Copel Communications! We love shiny new tech. 
 
We use AI a lot, too. 
 
So don’t think that this article—about yanking the plug on Apple Intelligence—is about some kind of irrational fear of technology. 
 
Nope. It’s far simpler than that. 
 
It’s about helping our clients to make money. 
 
Wait, what?? Apple Intelligence stands in the way of that?
 
A solution in search of a problem
 
The comedian John Mulaney once compared his aging body to the iPhone: each year it looks the same, but it just gets worse. LOL! 
 
We’ve been on Apple tech since the very first generation of Macs, so we have a well-entrenched more-love-than-hate relationship with the folks in Cupertino. But Apple Intelligence crossed a new threshold for us. 
 
Sure, you’ve seen all of the “ingenious” new features that Apple will foist on you, every single year, with every new OS update, whether it’s for your Mac, your iPhone, whatever. Each one purports to be the greatest thing ever—which is a tacit admission that the very thing it’s replacing, which had been identically hyped at its outset… wasn’t. 
 
Fine. It’s easy for us to throw stones, and we’re well aware of Theodore Roosevelt’s famous “Man in the arena” quote (the important part: “It’s not the critic who counts”). And besides, every time Apple rolls out a controversial feature, it typically back-pedals with a new slider whereby you can disable it. Liquid Glass, anyone? 
 
You certainly remember--remember? it’s still ongoing—all the hype around Apple’s version of AI. It was so special that it wasn’t just AI, i.e., artificial intelligence. Oh no. The “A” now stood for “Apple.” Apple Intelligence. Capitalized. 
 
It would solve everything in your life. 
 
Until it didn’t. 
 
The last straw
 
As we’ve taken pains to make clear: We’re not afraid of technology. When Apple Intelligence rolled out, and even as it got updates and bug fixes, we stuck with it, waiting (and wondering) for it to help us in our daily lives. 
 
Until it tried to answer emails and text messages on our behalf.
 
Woah. Stop the presses. It’s one thing to suggest some verbiage. It’s another to insert it into a reply by default, whereby our accidentally depressing the spacebar would constitute “Send.” 
 
A client asked us a question. We were about to give them a well-considered and nuanced answer, with a few factors to consider. 
 
And there’s Apple Intelligence, replying to our client with “Sounds great! I agree!” 
 
Fortunately, we caught this before any damage was done. 
 
Here at Copel Communications, clients pay us for our intelligence. The real kind. Not the over-hyped artificial kind. 
 
Hence the illustration for this article. We effectively rocketed our way to System Prefs to disable this hallucinogenic digital sidekick. 
 
Should you? Your choice. 
 
But now you know where we stand. And should you contact us, you also know that you’ll get a real reply, from a real sentient human. 

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So you want to be a keynote speaker. Now what?

1/5/2026

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Businessman with microphone addressing audienceGreat photo by Grok.
We have a client who’s an accomplished executive speaker and wanted to book more bookings. We were tapped to help.
 
If you, too, want to build business by building your live audience outreach, this article is for you. Or if you know someone with the same desire, share it with them. 
 
Teaser: we’ve got a killer tip to help you, toward the end of this article. 
 
The lay of the land
 
First off, we’re not talking about using some high-priced speakers’ bureau that books A-list celebrities at Fortune 500 corporate events. We’re talking about getting our client booked at things like regional association meetings and conventions of larger national business organizations. 
 
The point here, in case it wasn’t glaringly obvious to you, is to place our client in a target-rich environment. This isn’t about ego or garnering some kind of Tony Robbins-like adulation. It’s about presenting to business prospects, and then getting opportunities to close them, afterward. It’s a very narrow use-case of biz-dev. 
 
So. No big booking agency. No chanting crowds. But there are tons of these more-realistic gigs, across the country, all the time. And they’re booked, typically, ages in advance: we’re talking anywhere from six to 12 months, easily. 
 
How do you find them? 
 
These days, there are digital exchange platforms that connect speakers (such as our client) with event planners (i.e., people who seek to book speakers for their gatherings). An obvious one is eSpeakers; we’ll talk about that one here. 
 
Load up your ammo
 
If you want to get booked as a speaker on a site like eSpeakers, you need to stand out. For the purposes of this article, we’re going to assume that you, like our client, are a stellar speaker with a great stage presence, absolute command of your thought-leading/breakthrough material, and have also done this before/are a published author/have been featured on podcasts, and so on. 
 
Yep. A high bar to start. 
 
Assuming all of that, you’ve got to let all of those eSpeakers-seekers know. Which means that, after you sign up for a (pretty darned affordable) eSpeakers membership, you’ll need to upload a lot of stuff about yourself to entice that audience. And herein is the gist of this article.
 
Here’s what you’ll want to upload, with some notes and thought-starters to help you along: 

  • Your bio. You already have one, right? Well, this one should be tailored just to speaking engagements. You want to show off how many events you’ve spoken at; you might want to include, for example, an aggregate audience total (“Has presented to more than 50,000 people”). Include locations (“…across the U.S., Canada, and Mexico”). Be sure to mention any awards won; if they’re not recognizable, like Oscars, just say “Award-winning speaker…”. 
 
  • Your headshot. Sure, a basic headshot is fine. But what’s better is a shot of you, on stage, doing your thing. Guess what? AI can help. Start with preferably a low-angle pic of you (as if taken from “the audience”) and ask a common tool, such as Grok, to add the catwalks and lighting way up in the stage ceiling behind you. 
 
  • Your programs. These are the different topics you’re available to speak about. Each needs a sexy title, a bullet list of take-aways, and an “ideal audience” (such as “middle managers and their teams who are eager to take their sales production numbers to the next level”). These need to entice, entice, entice, and sell, sell, sell. 
 
  • Your sizzle reel. Your what? This is a brief (about three minutes) compilation of clips of you on stage, doing your thing. Bookend it with an intro title, featuring your headshot and bullet-list of top credentials, and closing titles that include audience testimonials, your website, and where to book you. 
 
  • Other stuff. You’ll want a nice 3-D image of your book, if you have one. You’ll want to create a doc known as your Presentation Rider, which includes all of your on-site requirements (time allotment for sound check, technical requirements, video recording limitations, etc.). You can also include discrete video clips of you, speaking at different engagements; these can be longer slices of the quick clips you’d featured in your sizzle reel. 
 
The best tip you’ll get
 
What’s the best way to find out how to put the best stuff up on a site like eSpeakers? Simply visit the “other side” of the site and pretend that you’re an event planner. 
 
Use the filters to drill down to direct competitors of yours. Take a look at them. You’ll easily see who the most impressive ones are. Then you can simply see what they’ve included in their “packages,” and use that as a baseline for you to, well, blow out of the water. 
 
Need help with a challenge like this? Contact us! We’d love to help you. 

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Our top posts for creatives from 2025

12/17/2025

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Female creative professional at her deskGreat photo by Grok.
​Question: As the year draws to a close, are you merely older… or wiser? 
 
Not to flatter ourselves, but we think we can help with the latter. That’s because it’s time for our year-end round-up—an annual tradition here at Copel Communications —of our top posts for creatives like you. 
 
Catch the ones you’d missed. Or revisit those that helped. Enjoy! 

  • How to keep your business videos on the rails—and on budget.  There’s a technique, developed in Hollywood, which will actually make the production of your B2B videos go faster, easier, and cheaper. Check it out. 
 
  • What are website “pilot pages”? And why should you use them? Be efficient. Be frugal. Adopt best practice. And learn just what the heck “pilot pages” are, and why they’re an essential step in your next website or site re-brand. 
 
  • Where do you draw the line, literally, with creative direction? When should you purposely create low-quality input and/or downplay the quality of the input itself? This is a fine line to walk, both literally and figuratively—but it can yield stellar results from other creatives who work for you. 
 
  • How do you get good creative input from non-creative types? If for no other reason, click on this article to see the awesome AI-generated “nerd” we created for its illustration! LOL! Seriously, though: Great tips in this article, too. 
 
  • When will real intelligence serve you better than the artificial kind? If AI makes things easy, isn’t it better for challenges like marketing taglines? Well… no. Read a true (anonymized) client story here, and grab some useful takeaways for your business, too. 
 
  • How can you update your brand, yet keep it familiar? It’s a paradoxical challenge: Update your brand, keep it from going stale, yet keep it familiar, too. But how? Get the guidelines and guardrails you need, right here. 
 
  • One blog is worse than none. Really! Even if you’re not a marketing guru, you don’t want to shoot yourself in the foot. Ready to cringe? Read this true story about a supposed marketing guru who did just that! Yikes! 
 
  • The biggest shifts in book publishing since Gutenberg. You want your exciting new manuscript to be picked up by one of those famous New York publishing houses… or do you? You might be quite shocked to learn about the new reality of book publishing. Get it, quickly, right here. 
 
  • We made a Gantt chart in Word! (And so can you.) Talk about counterintuitive: Here’s a way to make a Gantt chart not only in Word… but in reverse! Trust us: This will make you look like a hero to your client or boss. 
 
  • How to live with a ghost (writer). There is a very specific way to structure your relationship with the ghost writer or copy-editor you choose to develop your thought-leading book. But what is it? You might be pleasantly surprised to find out what it is. So find out here. 
 
  • What we’re thankful for, 2025 edition. It’s become an annual tradition here at Copel Communications, dating back over a decade. And we haven’t run out of things—or more importantly, people—to thank. Sit back and enjoy this one; it will inspire you to appreciate others in your life, even more. 
 
Well, that’s all for this year. Have a suggestion for a post for next year? Contact us. We’d love to hear from you! 

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Our top posts for consultants from 2025

12/1/2025

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Pleasantly surprised businessman at his computerGreat photo by Grok.
​Wait, it’s December already? We must have blinked. 
 
Because it’s already time for the round-up of our top posts for consultants from 2025—an annual tradition here at Copel Communications. Here, then, is your chance to catch any articles you may have missed, or to brush up on others you may want to re-visit: 

  • The most stress-reducing marketing tip you’ll read this week. This is, without a doubt, the most counterintuitive advice you’ll ever encounter. And you’ll love it! A ridiculously easy way to boost your marketing effectiveness. 
 
  • Trade-show prep made easy. You’d be surprised how much stuff is already yours, for free. And how many “wheels” have already been invented. Get the tips here. 
 
  • Is your business branding missing out on a blend word? Wait, what’s a “blend word” Or a portmanteau, for that matter? You’ll love this article; we’ve gotten great feedback from it—and it can really help boost your business, too. 
 
  • A ridiculously easy trick for generating fresh marketing content. It’s staring you in the face: A source, right in your office right now, of endless custom marketing content for your biz. Read the article to find out where. 
 
  • How to out-Google Google to broaden your marketing reach. We’re not SEO gurus, but some of our clients are, and we learned some wild tips that we freely share in this article. Take advantage! 
 
  • Selling a client story is more than anonymizing a client story. You want to tell the world how you helped a client succeed. But sometimes, there’s a slightly different path to take, which will generate more business. Find out what it is. 
 
  • So you want to be a podcast guest… What now? If you’re a thought leader, there’s nothing better than a podcast guest appearance for showing off your expertise, and engaging with new prospects. But becoming a guest is hardly straightforward. See how you can crack the code. 
 
  • ChatGPT Doesn’t Wear Shoes. And if you think it does, stop reading right here. Seriously: This article points up a big weakness in generative AI, which you can easily exploit, to your sales advantage. 
 
  • Sometimes it’s okay to ask the customer what they want. Wait—was Steve Jobs wrong? And if so, how can you profit? This is one of those staring-right-at-you revelations… you’re welcome! 
 
  • You’ll never believe the best way to tease your webinars! You’ll likely laugh out loud when you discover this surefire trick to boosting attendance at your next webinar. Who said marketing isn’t fun? 
 
  • How to McDonald-ize your B2B demo videos. Can you make a custom marketing video, showcasing your services… without any video footage on hand? And if so, how? Cash in on all the years of process improvement that we, and our clients, have been honing in this field. 
 
Phew! That should be enough reading and tips to tide you over for a little bit. 
 
But how about next year? Any topics you’d like us to address? Contact us and let us know! 

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How to McDonald-ize your B2B demo videos

11/3/2025

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An assembly line of TVs showing marketing videosGreat photo by Grok.
​We love continuous process improvement here at Copel Communications! 
 
In this article, cash in on all the tweaking and optimizing we’ve been doing, literally for years, with different clients of ours, to make things as efficient and repeatable as possible. 
 
Today, we’re going to talk about B2B “demo” videos. Does your company ever make these? We’re talking about those “watch this screen and see what happens” kinds of explainers which also, of course, sell.
 
So it could be a product demo. A software demo. A service. A SaaS platform. A training session. There are tons of these. They are common. And chances are, if you need to make one of these, you probably need to make a ton of these. 
 
And this is where optimized efficiency—that “Big Mac-ifying” of the process—really comes into play. 
 
In this article, we’ll describe (in broad strokes, with the details purposely blurred) how we do this for a couple of clients of ours. Pay attention: We guarantee that there are elements of this process, perhaps many elements, that apply to your situation. And the more that apply, the more you can benefit. 
 
The challenge at hand
 
As we’d stated above, we’re going to anonymize these specific client assignments. But you’ll get enough detail to follow the process, and recognize opportunities to improve your own workflows. 
 
In the first example, this client of ours will do a screen-sharing demo of the prototype of a use-case solution they create for their clients. And they do lots of these. The big opportunity here: If you could anonymize these brilliant solutions, and pare them down into, say, little two-minute stories, you’d have marketing gold. You could use them to quickly populate, say, a dedicated playlist on your YouTube channel. You could use that to show to prospective clients, who stand to be awed, once you hit the critical mass of sheer videos posted to that playlist. Not to mention your ability to feed the voracious appetite of the SEO algorithms and web crawlers of YouTube, Google, and so on. It’s one big virtuous snowball. 
 
Turning those client demos into marketing videos, incidentally, was not as obvious a choice as you might think. You’re starting with a lot of sensitive material. You need to see the bigger marketing picture, strategically… and be able to literally blur the lines of sensitive information, tactically, once it comes time to execute. 
 
So. This client does more than have one of their reps conduct (and record, via Zoom) the client demo of each new prototype. The prototype itself is based on a use-case that was presented/sold to their client beforehand, in order to get the green-light to make the prototype. Follow? 
 
Between the raw footage of the demo Zoom call and that original use-case PDF, we’d almost have everything we need to script the video. But not quite. So here, after lots of back-and-forth and tweaking with the client, the third of our three pieces of input evolved. In this case, it’s a super basic Excel sheet. In one column, it lists the timecode of the demo video; in the column beside that, there’s a quick description of what is happening on screen at that time. 
 
Example: “00:32 – 00:41  User logs into platform, using two-factor authentication with an emailed six-digit code.” 
 
Someone on the client side makes that little Excel, typically only about ten rows deep, for us. It takes them about 30 minutes. 
 
And that’s all we need! From there, knowing this client well, we can pen the video script using a basic three-act structure: 

  • Act One: The problem which this demo will address 
  • Act Two: The demo of the prototype, showing it in action 
  • Act Three: The call-to-action (“Book your initial consultation today!”) 
 
Even easier
 
As you can clearly see, the big lift, for the client, in the scenario above, is to create that little Excel sheet for us. But more recently, we’ve started making videos, for a different client, with no Excel required. 
 
That’s because, for the cool things that this client is creating (we can’t share details, sorry), they already create three PDFs which are not only goldmines for us, but they’re also all we require to start scripting. The three PDFs, broadly speaking, are: 

  • The output deliverable, shown in a graphical format 
  • The metrics by which the first deliverable is measured 
  • A “heat map” comparing the first PDF to the second one
 
These PDFs are so detailed that we’ve been able to write video scripts from them, using their details as the visuals, with the simple addition of a basic voice-over. So there will be shots such as “Zoom in ultra-tight on the detailed box at the lower right of Page 3, and pan across the different functions listed in its flow chart.”
 
In other words, no “lift” from the client at all! It reminds us of Craisins. 
 
Huh? 
 
You know Craisins. Those “dried cranberries” originally created by Ocean Spray. While making cranberry juice, they would throw out all of the skins of the actual cranberries used. Until someone got the great idea of drying the skins and adding sugar to them, and coming up with a clever portmanteau name like “Craisin,” which implies “cranberry + raisin.” 
 
(Read our article about portmanteau names and how you can profit from them.) 
 
Think about that: All those cranberry skins were not being used. Today, they’re a massive source of newfound revenue. 
 
Ditto for the three abovementioned PDFs. They were used to create a client deliverable, and then effectively shelved. 
 
Today, they’re the basis of a “found money” marketing effort. With very little effort!
 
Need help “McDonald-izing” some of your existing deliverables and processes into efficient marketing gold? Contact us. We’d be delighted to help! 

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You’ll never believe the best way to tease your webinars!

10/1/2025

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Astonished businessman looking up from his newspaperPriceless photo by Grok.
​There’s a hint in the headline to this article. Read it again. 
 
We’ll circle back to it in a minute. But the topic is important: You want to fill that room for your upcoming webinar! Otherwise, all of that prep work is for naught. 
 
Here, we’ll give you some pointers, based on actual client experiences, to help you boost your odds. 
 
To webinar or not to webinar
 
This entire article, and the recommendations herein, predicate on some pretty big assumptions: 
 
1) You think a webinar is an optimal marketing tactic for your business, and 
 
2) You’ve done a stellar job creating the presentation you’ll deliver during the webinar itself. 
 
Those are huge assumptions. 
 
A webinar is, as we’d noted above, a big commitment. They’re hard to do. It’s much easier, say, to be a guest on someone else’s well-established podcast (we have an article on that topic, too), but that isn’t necessarily easy to get, either. 
 
To have a successful webinar—and by “successful,” we mean “one that brings in prospects and leads to future business-generating conversations with them individually”—you need to choose a ripe topic that will attract your desired audience. You need to craft a really great presentation for them. You need to hone it and rehearse it. You need to publicize the event before it happens, in order to “fill the room.” You need to manage attendee lists and email sequencing thereto. You need to nail the presentation when you do it live. And you need to crush the follow-up, because that’s the impetus for the entire webinar in the first place: building new business. 
 
Phew. 
 
If that checklist sounds daunting, good. It should. But the upside can well be worth it; we’ve helped numerous clients with webinars that they’ve used to build business. 
 
While we’ve worked on various facets of webinar development and production, we’d like to focus on just one aspect here. It’s the “teaser” that we’d teased in the headline. 
 
Building unbearable suspense
 
Marketing a webinar is like marketing a Hollywood movie that’s slated for theatrical release: It’s all about driving the maximum traffic for one specific date. For a movie studio, it’s opening weekend. For you, it’s your webinar date and time. 
 
So your marketing—let’s say, your social ads—for this webinar is exactly like what you see—say, on TV—for a movie. You may not have noticed this, but you’ll almost never see a TV commercial for a movie that’s already opened. That window has closed. Ditto for your webinar. 
 
So you can learn—and borrow a page—from Hollywood here. Think about a movie ad or a trailer: It gives you glimpses of the very best moments of the movie. Because the (untrue) assumption you have, as a viewer, is that the rest of the movie will be that good. But it isn’t. It never is. It can’t be. 
 
Still, you can tease snippets and factoids from your webinar, since you already know all of its content, and can gauge, pretty easily, what you think are some of its juiciest tidbits. 
 
And here’s the last bit of inspiration we’ll give you. It’s the one we’d teased in the headline of this article. And it’s one you’ve seen in several places. Here’s one: 
 
You’ve seen it on the TV news. Just as they’re about to head into a commercial. They’ll never tell you, for example: 
 
“The U.S. Olympic committee just chose Los Angeles as its next host city! We’ll give you all the details after the break.” 
 
That never happens! You know that. It’s always something more like this: 
 
“The U.S. Olympic committee just chose its next host city, and you won’t believe where it is! Get all the details after the break.” 
 
It’s a teaser. Reading about it, here, makes you groan, but you’ve got to admit that it’s effective. 
 
And here’s the lowest form of teaser, but we still love them, in a perverse way; and it’s what inspired our headline for this article: 
 
Clickbait! 
 
Yep, all of those “stories” you’ll see at the bottom of a news article’s page, with headlines like “You won’t believe how so-and-so looks today” or “My jaw dropped when I saw her dress” or whatever. 
 
Now look at your webinar content. Think of what, in it, is exciting. And then tease the heck out of it.
 
Need help with a webinar challenge, or any other marketing challenge? Contact us. We’d be delighted to help. 

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We made a Gantt chart in Word! (And so can you)

9/16/2025

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Businesswoman creating a Gantt chart at her computerGreat photo by Grok.
Here at Copel Communications, we recently helped a client of ours to plan, execute, and roll out a new product. It was a big initiative, spanning several months. 
 
Our client, not surprisingly or unreasonably, asked us to craft the rollout plan, along with a Gantt Chart so they could easily visualize the process. 
 
You know what a Gantt Chart is, right? It was invented by an early 20th century management consultant named Henry Chart. 
 
Okay, we couldn’t resist that one. It was Henry L. Gantt. And the chart—you’ve seen tons of them—is made up of little colored horizontal bars that “move forward” over time, showing what gets done and when. 
 
It’s basically a matrix. For ours, the vertical columns represented months, going forward in time from left-to-right. 
 
And the horizontal rows represented the different activity streams of this project. Some would, say, start in August and run through October. Others wouldn’t start until November, but would run for six months. And so on. 
 
Confession: We are not Excel mavens here at Copel Communications. If you are, we salute you! But you might still pick up a tidbit or two from this article. 
 
List, then draw
 
The plan/execute/rollout initiative was, as we’d mentioned, very detailed. Indeed, the way for us to even wrap our minds around it was doing it as an outline.
 
And that’s how we proceeded. 
 
It went something like this: 
 
Step One: Write up the highest-level bullet points of the outline. Things like “Come up with product ideas.” “Develop the best idea.” “Create marketing materials.” And so on. 
 
Step Two: Populate the sub-bullets of each. So bullets such as “Create marketing materials” would include sub-bullets such as: 

  • Write blogs 
  • Create an email sequence 
  • Develop social posts 
 
And then there would be sub-sub-bullets. In the above example, “Develop social posts” would include sub-sub-bullets such as: 

  • LinkedIn
  • Facebook
  • Instagram 
  • X
 
And so on. 
 
Chart your course
 
Even if you’re an Excel maven, that little bit of Word-play can help you. Just use indented bullets for brainstorming; you don’t need any special Word skills to do that. 
 
Here’s the thing: The Gantt chart isn’t as detailed as that outline.
 
It basically just charts out the highest-level bullet points, over time. 
 
There’s probably some built-in Excel (or even PowerPoint) command that will “Gantt-ify” a bullet list; if there is, illuminate us in the comments section. 
 
In the meantime, if you’re living in Word Land, like us, the chart-“drawing” process is actually quite easy: 
 
All you do is create a table in Word. The top row is the months (or days, weeks, whatever). The left-most column lists the titles of the different activity streams (“Come up with product ideas,” “Develop the best idea,” etc.). 
 
And then all you do is fill in the colors for where the two will overlap. If the first month of “Develop social posts” is, say, October, then make that cell a color other than white. And click-to-fill the other cells as needed. 
 
It takes all of about two minutes. 
 
We delivered both of these docs to our client, who was delighted to receive them. First and foremost was the Gantt chart they’d requested: A quick and easy visualization of how the project would play out over time. 
 
And, for added detail, there was a Word doc outline of the project, in which each row of the Gantt chart teed up to a top-level section of the outline. It was perfect. 
 
It may not have been obvious to the client that we “worked in reverse” to make these deliverables, i.e., starting with the outline and then culling from it to make the Gantt chart, but who cares? They were happy, and the process was efficient. 
 
Have a marketing challenge you’d like to address? Or have tips for us on how to make Gantt charting even easier? In either case, we’d love to hear from you! Contact us today. 

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Sometimes it’s okay to ask the customer what they want

9/2/2025

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Young businesswoman completing a Customer Satisfaction Survey at her computer.Great photo by Grok.
Steve Jobs famously said “It’s not the customer’s job to know what they want.” 
 
What did he mean by that? Is that a hard-and-fast rule that you should never break? If not, when should you break it? 
 
And most importantly, how can you generate more revenue from the answers to these questions? 
 
Let’s dive in! 
 
Creative inference
 
That (in)famous Steve Jobs quote was about his notion of eschewing focus groups when it came to product development. His thinking was, that if you’d asked a customer, say in 1983, what they “wanted,” in terms of electronic brainpower, they would have simply said “a better calculator.” They couldn’t envision a Macintosh, because they didn’t know what was technically possible, nor how to transform that technology into a wholly new product category which would surprise and delight them at every turn. 
 
Gee. Steve Jobs was onto something. Who’da thunk? 
 
Is this a hard-and-fast rule? Hate to be squishy, but it depends. If you really want to nail product or service development, you can certainly borrow a page from Steve Jobs. The whole idea of creatively inferring what customers want, based on their day-in-the-life situation, is a specialized practice that doesn’t come naturally to many business owners; as such, there are consultancies (and we’ve worked with them) which specialize in this. 
 
Let’s talk about marketing. And let’s assume, for now, that you’ve got a product or service to sell which already checks the surprise-and-delight boxes for your customers. 
 
If those customers are repeat customers, you have an opportunity here. Yep: you can ask them things.
 
Oh, the sacrilege!
 
Survey the situation
 
We recently helped a client craft a customer-satisfaction survey campaign. We say “campaign,” because it included a few components. Pay attention, and you’ll get ideas for your own business: 
 
Our client had always conducted customer-satisfaction surveys at the conclusion of any engagement with any of their clients. It was, and is, a sound business practice: It helps them to continually improve. 
 
But, assuming that they’re doing most things very well, it also makes for a very nice marketing opportunity. 
 
Think about that: Let’s say you’re a client of this company. They just served you very nicely. You’re about to move on, and lose that precious top-of-mind awareness of what they do… when you get a friendly email from them, asking you to please complete their customer-satisfaction survey. 
 
Aha. You’re instantly reminded of them! When you complete the survey, you’re instantly reminded of just what they did, and how good they were at it. What a wonderful reinforcement!
 
…But what if you don’t complete the survey? Then what? 
 
Well, you still got the email, inviting you to participate. And there was another dollop of incentive therein; as we’d said, this was a “campaign.”
 
Sweetening the deal
 
The customer-satisfaction survey email was a classic opportunity for our client—and for you, reading this—to easily capture low-hanging re-sell and/or up-sell opportunities. 
 
That’s because the email included a referral offer. 
 
It went something like this: 
 
“Complete the survey, and we’ll send you a $25 Amazon Gift Card. Bonus: After you’ve completed the survey, you can earn a $500 Amazon Gift Card by referring a new client to us. And to make you feel better about referring us, you can tell your friends that we’ll give them a $1,000 discount off of our services because you sent them our way! Everyone wins!”
 
You got that right. Everyone wins. 
 
So. The survey is somewhat anti-Jobsian, in that it asks customers how they feel about something that they already bought. But in that regard, Apple is no different: We’ve actually received surveys from them, asking us about products we’ve purchased from them… which have actually included radio-box options for products and features that Apple has not released yet (32-inch iMac, anyone?) So much for their ultra-secretive/customer-detached company culture. 
 
You can also use this technique for other, very basic stuff: What topics would your clients like to see addressed in your upcoming blogs, webinars, or YouTube videos? Ask them.
 
And if you toss in, say, a referral program along with the ask, we surely won’t hold it against you. 
 
Have a marketing challenge you could use help with? Contact us. We’d be delighted to help! 

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ChatGPT Doesn’t Wear Shoes

8/1/2025

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Photo of a confused robot sitting at his desk.Great photo by Grok.
Intrigued? 
 
“ChatGPT doesn’t wear shoes?” Has Copel Communications completely lost its few remaining brain cells? 
 
Not yet. Stay with us on this. And learn how—no kidding—this observation can help your business make more money. 
 
Here’s a dirty little secret. While we specialize in marketing here at Copel Comms, we’re really “closet salespeople.” Think of the playwright who shudders at the prospect of getting on stage… but is completely comfortable writing a powerful speech for the play’s leading man to deliver. That’s us. 
 
Okay. Shoes? ChatGPT? Is there a thread anywhere in this story forthcoming? 
 
Sure there is. As we’d said, stay with us. 
 
ChatGPT, and all of the generative large-language-model AI platforms of its ilk, have really changed the way that people sell. The way that you can sell. And, upstream of that, the way you market. 
 
Shortly after it appeared on the scene, ChatGPT basically torpedoed email-based marketing and outreach—and thus the sales that those were supposed to generate. The reason is simple: It used to be that only reasonably intelligent English speakers could create grammatically correct outreach notes. ChatGPT eliminated that requirement. 
 
Since its advent, every mouth-breather who can click a “Generate” button has been able to churn out grammatically flawless… spam. 
 
Yep. Spam. 
 
The ISPs quickly clamped down on this. The spam filters got tighter. Even now, Google (in a related story) is tweaking its algorithms to filter out AI-generated content. 
 
But ChatGPT is old news. The platform debuted during the pandemic, for goodness’ sakes. 
 
The “old news” aspect of this story is good news for our clients and businesses like yours. We’re seeing an uptick in the effectiveness of email outreach again. Isn’t that nice? 
 
And, just like in the old days, quality matters. Remember the ol’ “three-legged stool” of email marketing? It consisted of the quality of: 

  • Your list 
  • Your offer 
  • Your email which presents the offer
 
Guess what? That’s true again. 
 
Which gets to shoes. Specifically, “shoe leather.” We’re talking about the old days, when salespeople would “pound the pavement,” going from business to business, to the point where they would wear holes in the leather soles of their shoes. Hence “shoe leather.” 
 
ChatGPT does not wear shoes. It doesn’t understand how you can (and perhaps should) “pound the pavement” to actually generate sales. 
 
Example: We recently penned an email (is that a mixed metaphor? We actually used a keyboard) for a client of ours, directed toward their current clients, introducing a referral program for their services. 
 
Per best practice, the offer was “two-sided”: “Refer a client to us, and they’ll get a massive discount on our services. And you’ll get an Amazon gift card. Everyone wins!” 
 
So. It was a matter of taking this good offer (Leg 2), turning it into a compelling message (Leg 3), and sending it out to our client’s list of existing customers (Leg 1). 
 
Another dirty little secret: The client’s list of clients was small enough that no automation was needed. So “Dear [First Name]” was typed in as “Dear Linda,” and so on. 
 
Sure, it was old-fashioned manual labor. But it was effective. Proving that pounding the pavement, in its modern iteration, can still yield sales. 
 
And proving that ChatGPT doesn’t wear shoes. 
 
Need help with a marketing challenge? Contact us. We’d be delighted to help! 

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